What about wines not listed on the website?

Auscellardoor has access to a wide range of wines. If you are seeking a particular wine not listed on the website please email us here and we will attempt to source this for you.

How much will my delivery cost ?

Auscellardoor ships all orders of $200 or more freight free throughout Australia. Any orders less than $200 will incur a $10 delivery fee.

How will my order be shipped ?

Most orders are delivered via Australia Post, however some areas are also serviced by Fastway couriers. If you have a preference (between Australia Post or Fastway) please note this in the 'Delivery Instructions' box on the order details page, and every attempt will be made to ship via this provider.

What happens if no-one is home to home to receive the wine?

If no one is home to receive the order, Australia Post or Fastway will leave a card outlining they have attempted delivery and it is able to be collected from the nearest Post Office or Fastway depot. Alternatively you may authorise Australia Post or Fastway to leave your wine in a specific place in the absence of anyone being home to receive it. These details can be left in the ‘Delivery Instructions’ box on the order details page. Please note neither Australia Post nor Fastway are able to phone prior to delivery. 

What if my wine is damaged upon delivery?

Although Auscellardoor does take steps to ensure wine orders are packed appropriately, breakages do occasionally occur during transit. Auscellardoor is committed to ensuring that all breakages are replaced in a timely manner. Australia Post usually informs us if a breakage has occurred at which time we will let you know and arrange for replacement wine to be sent. If you do receive a delivery that is damaged please let us know as soon as possible by phoning us on 1800 088 022 or email us here

Returns Policy

In addition to wine damaged in transit Auscellardoor is committed to replacing any wine that displays any faults. If you believe any wine you have purchased through Auscellardoor displays a fault, we ask you to let us know immediately and put the remaining contents of the bottle aside so we can arrange collection. If you simply do not like the wine you have purchased, we are not obligated to replace this however we will always try to accommodate the needs of our customers.

Vintages

Auscellardoor recognises the importance of vintages and keeps the website up-to-date to reflect vintage changes. On the rare occasion we are unable to fulfill the vintage ordered, we will notify you as soon as possible and give you the option of an alternative vintage or full refund.

Is it safe to pay by credit card on the internet?

Auscellardoor utilises the fully secure ANZ e-gate payment system for all on-line orders. However we understand that some people have reservations about on-line credit card transactions. During the order process you have the option of selecting an ‘off-line’ payment method. If you choose this, one of the Auscellardoor team will phone you once the order is received to take credit card payment details. Alternatively you can phone us on 1800 088 022 to arrange payment.

Legal Ordering Age

Auscellardoor is committed to the responsible and legal consumption of alcohol. We will not sell to anyone we believe is under the legal drinking age of 18 years. We ask you to confirm this when you order. Under the Liquor Control Reform Act 1998 it is an offence for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500)

Pricing Information

All prices quoted on the Auscellardoor website are in Australian dollars and include all applicable taxes.

What about International orders?

auscellardoor.com.au does not currently support international wine orders. Please email us here for all international enquiries.

Privacy Policy

We place the utmost importance on the privacy of our customers. Information on our privacy policy can be found here

What if I have any other questions?

We would be happy to assist you with any other questions you have. Please phone us on 1800 088 022 or email us here